Guest Policies

1. Booking Requirements

Age Requirements

• Minimum age for easy treks: 12 years (with parental consent)
• Minimum age for moderate treks: 16 years
• Minimum age for difficult treks: 18 years
• Trekkers under 18 must be accompanied by a guardian

Health Requirements

• Basic physical fitness is required for all treks
• Disclose any medical conditions at the time of booking
• Consult a doctor before booking challenging treks
• Carry personal medications with proper documentation

Documentation

• Valid government-issued photo ID mandatory
• Address proof for certain high-altitude treks
• Medical certificate for treks above 14,000 feet
• Emergency contact information of two persons

2. Payment and Cancellation

Payment Terms

• Full payment required at the time of booking
• Acceptable payment methods: Credit/Debit cards, UPI, Net Banking
• All prices are inclusive of taxes
• Additional charges may apply for customized requests

Cancellation Policy

Cancellation and refund policies vary by trek and are determined by individual trek providers. Each trek listing on TrekGo displays its specific cancellation terms, which may include:

• Time-based refund tiers (e.g., percentage refunds based on days before trek)
• Medical emergency provisions with valid documentation
• Provider-specific terms and conditions
• Non-refundable deposits or booking fees

Please review the specific cancellation policy for each trek before booking, as these terms are set by the individual trek operators and may vary significantly.

Rescheduling

Rescheduling policies are also determined by individual trek providers and vary by trek. Common rescheduling terms may include:

• Advance notice requirements for rescheduling requests
• Availability constraints on preferred dates
• Potential rescheduling fees or price differences
• Limits on the number of reschedule attempts

Check the specific rescheduling policy listed for each trek, as these terms are set by the trek operators and subject to their individual guidelines.

3. Code of Conduct

As a TrekGo guest, you are expected to:

• Respect local cultures, customs, and traditions
• Follow instructions from trek leaders and guides
• Maintain discipline within the group
• Respect fellow trekkers and staff
• Adhere to designated trek routes and schedules
• No consumption of alcohol or drugs during treks
• Maintain appropriate behavior at all times

4. Environmental Responsibility

We are committed to sustainable tourism:

• Follow “Leave No Trace” principles
• Carry all waste back to designated disposal areas
• Avoid using single-use plastics
• Respect wildlife and natural habitats
• Stay on marked trails to prevent erosion
• Use water and other resources responsibly
• Do not remove any natural objects or artifacts

5. Safety Guidelines

Equipment and Gear

• Follow the recommended gear list provided
• Ensure all equipment is in good condition
• Wear appropriate trekking shoes with good grip
• Carry essential safety items (first aid, emergency contacts)

During the Trek

• Stay with the group at all times
• Inform the trek leader immediately if feeling unwell
• Follow acclimatization guidelines for high-altitude treks
• Maintain proper hydration and nutrition
• Follow all safety instructions and emergency procedures

6. Accommodation and Facilities

• Accommodation is typically in shared rooms or tents
• Separate arrangements for male and female trekkers
• Basic amenities provided as per trek location
• Hot water availability may be limited in remote areas
• Mobile network connectivity cannot be guaranteed
• Charging facilities available at designated locations only

7. What's Included vs. Not Included

Usually Included

• Accommodation during the trek
• Meals as specified in the itinerary
• Trek leader and guide services
• Camping equipment where applicable
• First aid support
• Permits and entry fees

Usually Not Included

• Personal trekking equipment
• Transportation to and from the base location
• Personal expenses and tips
• Insurance coverage
• Meals not mentioned in the itinerary
• Costs due to unforeseen circumstances

8. Grievance Redressal

If you have any concerns during your trek:

• First approach your trek leader for immediate resolution
• Contact TrekGo support at +91 98765 43211 for emergencies
• File detailed feedback within 48 hours of trek completion
• Response to complaints within 7 working days