Important Notice
By accessing and using TrekGo, you accept and agree to be bound by the terms and provision of this agreement. Please read these terms carefully before using our services.
1. Acceptance of Terms
By accessing and using the TrekGo website, mobile application, or any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these terms, you may not access or use our services.
2. Description of Services
TrekGo is an online platform that connects trekkers with verified trek operators. Our services include:
- Listing and discovery of trekking experiences
- Booking and payment processing
- Reviews and ratings system
- Customer support and dispute resolution
- Safety guidelines and best practices
3. User Responsibilities
As a user of TrekGo, you agree to:
- Provide accurate and complete information
- Maintain the security of your account credentials
- Comply with all applicable laws and regulations
- Not engage in fraudulent or deceptive practices
- Respect the rights of other users and trek operators
- Provide honest and fair reviews based on actual experiences
4. Booking and Payment Terms
All bookings made through TrekGo are subject to the following terms:
- Payments are processed securely through third-party payment gateways
- Booking confirmations are sent via email and are binding
- Cancellation policies vary by trek operator and are clearly displayed
- Refunds are processed according to the specific trek's cancellation policy
- TrekGo charges a service fee on all successful bookings
5. Trek Operator Verification
While TrekGo undertakes verification processes for all listed trek operators, we cannot guarantee the quality or safety of any particular trek. Users are encouraged to conduct their own research and due diligence before making bookings.
6. Limitation of Liability
TrekGo shall not be liable for any direct, indirect, incidental, or consequential damages arising from:
- Accidents, injuries, or deaths during treks
- Loss of personal property
- Booking cancellations or modifications
- Quality of trek services provided by operators
- Technical issues or website downtime
7. Privacy and Data Protection
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms and Conditions.
8. Intellectual Property
All content on TrekGo, including text, graphics, logos, and software, is the property of TrekGo or its content suppliers and is protected by intellectual property laws. You may not use, reproduce, or distribute our content without prior written permission.
9. Termination
We reserve the right to terminate or suspend your account and access to our services at our sole discretion, without prior notice, for conduct that we believe violates these Terms or is harmful to other users.
10. Changes to Terms
We may update these Terms and Conditions from time to time. We will notify you of any changes by posting the new terms on our platform and updating the “Last Updated” date. Your continued use of our services after such changes constitutes acceptance of the new terms.
11. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.
12. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
Email: legal@trekgo.in
Mobile: +91 98765 43210
By using TrekGo, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.