Your Privacy Matters
At TrekGo, we are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your data.
1. Information We Collect
We collect various types of information to provide and improve our services:
Personal Information
- Name, email address, and mobile number
- Date of birth and gender (for safety requirements)
- Emergency contact information
- Government-issued ID details (for verification)
- Payment information (processed securely by third parties)
Technical Information
- IP address and device information
- Browser type and operating system
- Cookies and similar tracking technologies
- Usage data and interaction patterns
Communication Data
- Messages with trek operators and support staff
- Reviews and feedback provided
- Customer service communications
2. How We Use Your Information
We use your information to:
- Provide and maintain our services
- Process bookings and payments
- Communicate with you about your bookings
- Send important updates and safety notifications
- Improve our platform and user experience
- Prevent fraud and ensure platform security
- Comply with legal obligations
- Provide customer support
3. Information Sharing
We may share your information only in the following circumstances:
With Trek Operators
We share necessary booking details with verified trek operators to fulfill your trek bookings. This includes your name, contact information, and relevant booking details only.
Service Providers
We work with third-party service providers for payment processing, email delivery, and analytics. These providers have access to only the information needed to perform their functions.
Legal Requirements
We may disclose your information if required by law or to protect our rights, property, or safety, or that of our users or the public.
4. Data Security
We implement industry-standard security measures to protect your information:
- SSL/TLS encryption for all data transmissions
- Secure payment processing through PCI-compliant gateways
- Regular security audits and vulnerability assessments
- Restricted access to personal data
- Secure data storage and backup systems
5. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Delete your account and associated data
- Opt-out of marketing communications
- Request data portability
- Object to processing of your information
6. Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website usage and improve performance
- Provide personalized content and recommendations
- Ensure security and prevent fraud
You can control cookies through your browser settings, but disabling cookies may affect certain features of our platform.
7. Data Retention
We retain your personal information only as long as necessary to provide our services and comply with legal obligations. You can request deletion of your account at any time, and we will remove your information unless required to retain it for legal purposes.
8. International Data Transfers
Your information is primarily stored and processed in India. If we transfer your data internationally, we ensure appropriate safeguards are in place to protect your privacy rights.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the updated policy on our platform and updating the “Last Updated” date. Your continued use of our services after such changes constitutes acceptance of the new policy.
10. Contact Us
If you have any questions about this Privacy Policy or want to exercise your rights, please contact us at:
Email: privacy@trekgo.in
Mobile: +91 98765 43210
Secure Storage
Your data is encrypted and protected
Full Transparency
We clearly explain how we use your data
Data Control
You control your personal information