Your Safety is Our Priority
We are committed to creating a safe and trustworthy environment for all trekkers and operators. Learn about the measures we take to ensure your security and peace of mind.
Verified Operators
Every trek operator undergoes comprehensive verification including background checks, business registration, and in-person meetings where possible.
Genuine Reviews
All reviews come from verified customers who have completed treks. We use advanced systems to detect and prevent fake reviews.
Secure Payments
All transactions are encrypted and processed through PCI-compliant payment gateways. Your financial information is never stored on our servers.
24/7 Support
Our emergency helpline is available 24/7 during ongoing treks. Regular support is available during business hours for all other queries.
Operator Verification Process
Our comprehensive verification process includes:
Business Verification
Valid business registration, GST registration, and operational licenses
Background Checks
Comprehensive background verification of key personnel and founders
Safety Certifications
Valid first aid certifications, safety equipment, and emergency protocols
Quality Assessment
Review of trek routes, accommodation quality, and service standards
Insurance Coverage
Valid liability insurance and emergency evacuation coverage
Safety Guidelines for Trekkers
Before You Book
- Read trek descriptions and difficulty ratings carefully
- Check the operator's reviews and ratings
- Verify inclusions and exclusions in the package
- Ensure you meet the fitness requirements
- Check weather conditions and best seasons
During the Trek
- Follow your trek leader's instructions at all times
- Stay with the group and avoid venturing alone
- Inform someone immediately if you feel unwell
- Carry emergency contact numbers with you
- Respect local customs and environmental guidelines
Red Flags to Watch For
- Operators asking for payments outside the platform
- Promises that seem too good to be true
- Lack of proper safety equipment or first aid kits
- Unqualified or inexperienced guides
- Poorly maintained equipment or vehicles
Fraud Prevention
Protect yourself from potential fraud:
Safe Booking Practices
- Always book and pay through the TrekGo platform
- Never share your passwords or OTPs with anyone
- Verify operator identity before sharing personal information
- Be cautious of unusually low prices or special offers
- Read reviews from multiple sources before booking
Report Suspicious Activity
If you encounter suspicious behavior or potential fraud:
- Report immediately to support@trekgo.in
- Provide details of the suspicious activity
- Do not engage further with suspicious individuals
- Block and report fraudulent users on the platform
Data Privacy and Security
- All personal data is encrypted and securely stored
- Regular security audits and vulnerability assessments
- Compliance with data protection regulations
- Limited access to sensitive information
- Secure payment processing through trusted gateways
- Option to delete your data upon request
Our Safety Commitment
We continuously monitor and improve our safety protocols to ensure the best possible experience for all trekkers. Your trust is our greatest responsibility.
Stay Vigilant
While we take every precaution, your awareness and cooperation play a crucial role in maintaining a safe trekking environment for everyone.