How Can We Help You?
Our support team is here to assist you with any questions or concerns about your trekking adventures.
Email Support
support@trekgo.in
Mobile Support
+91 98765 43210
Live Chat
Available on website
Browse Help Topics
Booking & Reservations
Questions about booking, payments, cancellations, and refunds
- How to make a booking
- Payment methods accepted
- Cancellation policies
- Refund process
- Group bookings
Account & Profile
Manage your account, personal information, and preferences
- Creating an account
- Updating profile information
- Password reset
- Account security
- Deleting your account
Trek Information
Learn about treks, difficulty levels, and preparation
- Trek difficulty ratings
- What to pack
- Fitness requirements
- Best time to trek
- Trek operator verification
Technical Support
Help with website features, mobile app, and technical issues
- Website navigation
- App troubleshooting
- Upload issues
- Browser compatibility
- Error messages
Frequently Asked Questions
How do I book a trek on TrekGo?
Booking a trek is simple. Search for your desired trek, select dates, review the details, and proceed with payment. You'll receive a confirmation email with all booking details.
What is your cancellation policy?
Cancellation policies vary by trek operator. Generally, cancellations made 7+ days before departure receive a full refund, while later cancellations may incur charges. Check specific trek terms for details.
How are trek operators verified?
All trek operators undergo a rigorous verification process including business registration checks, safety certifications, customer reviews, and in-person verification when possible.
What if I need to cancel my booking due to emergency?
We understand emergencies happen. Contact our support team immediately with details. We'll work with the trek operator to find the best possible solution based on your circumstances.
Is my payment information secure?
Yes, we use industry-standard SSL encryption and secure payment gateways. Your payment information is never stored on our servers, and we comply with PCI DSS standards.
Can I modify my booking after confirmation?
Modifications depend on the trek operator's policy and availability. Contact our support team as soon as possible, and we'll assist you with any changes to your booking.
Still Need Help?
Our support team is available to assist you with any questions or concerns.